Privacy & Cookie Policy
This notice was last updated on 31st January 2023.
Privacy Policy
Thomas Driveways & Landscaping are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Thomas Driveways & Landscaping. It applies to data collected when you use our websites, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:
- The personal data we collect
- How we collect your data
- How we use your data
- Marketing preferences, adverts and cookies
- Links to other websites and third parties
- How we share your data
- Your rights
- Changes to this privacy notice
- How to contact us
Who are Thomas Driveways & Landscaping?
Thomas Driveways & Landscaping are a business offering our clients driveway and landscaping services and our address is 50 Heywood Court, Tenby SA70 8BS.
Thomas Driveways & Landscaping (collectively referred to as “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the thomasdrivesandlandscapes.co.uk website (the “website”).
Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice and our details are set out in the “How to Contact Us” section at the end of this notice.
Our commitment to you
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes:
- fulfil your orders/request(s)/appointments
- keep you up to date with the latest offers and trends
- give you a better web browsing experience
- help us to make our marketing more relevant to you and your interests
- improve our services
- meet our legal responsibilities
How we keep your data safe and secure
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products or provide a service to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
- Identity Data includes information such as: first name, last name, title, date of birth, occupation, homeownership status, financial information and gender.
- Contact Data includes information such as: email address, home address, location, country, telephone number.
- Financial Data includes information such as: payment card details and bank account.
- Transaction Data includes information such as: details of your requests and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders/requests.
- Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data includes information such as: purchases or requests made by you, product interests, preferences, feedback, and survey responses.
- Usage Data includes information such as: how and when you use our website, how you moved around it, what you searched for; website performance statistics, traffic, location, weblogs and other communication data; and details of any other products and services used by you.
- Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
We may collect personal data about you in the following ways:
Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data by filling in forms, entering information online or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide, for example, when you contact us with an enquiry, request a quote, or subscribe to our newsletter or social media.
Automated technologies or interactions – as you interact with our website, we may automatically collect Technical Data about your equipment and Usage Data about your browsing actions and patterns. We collect this data by using cookies, server logs and other similar technologies. Please see the Cookie Policy below for further details.
Third parties – we may receive personal data about you from various third parties, including analytics providers such as Google, and social media platforms when you interact with our pages.
How we use your data
We will only collect personal data from you when: we have your consent to do so; we need your personal data to perform a contract with you, for example to fulfil your order/request or provide customer support connected with an order/request; the processing is in our legitimate interests and not overridden by your rights; or we have a legal obligation to collect or disclose personal data from you.
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
Marketing preferences, adverts and cookies
We may send you marketing communications and promotional offers if you have opened an account with us, purchased or requested a service from us, registered for a promotion, or signed up for email newsletters, and you have not opted out of receiving that marketing.
We will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes. You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time, you can unsubscribe using the link included in the footer of any marketing email, or by contacting us directly.
Links to other websites and third parties
Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
How we share your data
We may disclose and share your personal data with business partners, suppliers, sub-contractors and other third parties in connection with the running of our business, such as IT and website hosting providers, service providers who help deliver products/services you have requested, and analytics providers. We may also share data where required to comply with a legal obligation, or with professional advisers such as lawyers, bankers, auditors and insurers.
Your Rights
You have several rights under data privacy legislation. This includes, under certain circumstances, the right to:
- request access to your personal data
- request correction of your personal data
- request the erasure of your personal data
- request restriction of processing of your personal data
- request the transfer of your personal data
- object to the processing of your personal data
- request human intervention for automated decision making
If you wish to exercise any of these rights, please contact us using the details below.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please contact us. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
Changes to this privacy notice
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data. Please send any questions, comments or requests for more information via our contact form.
